DevOps
Accelerating Root Cause Analysis with AI Ops in Healthcare IT
Industry: Healthcare
Location: USA
Real-time AI-powered incident analysis system that automatically identifies which infrastructure changes likely caused IT incidents through ServiceNow integration and machine learning semantic similarity matching. The system provides AI-driven root cause analysis with confidence scoring and user feedback loops for continuous learning via an operational web dashboard.
Challenges
- 60-90% of IT incidents are caused by changes
- Manual correlation is time-consuming and error-prone
- Operations teams struggle with "What changed?" during outages
Results
- Faster root cause identification with >45% accuracy in change cause suggestions
- Reduced incident response chaos through automated historical pattern analysis
- Executive insights on change-related incident trends
45%
Faster root cause identification with over 45% accuracy in change cause suggestions.
UTILIZED TECHNOLOGIES
Relevant Case Studies
