OUR SOLUTIONS
Resolve AI Predictive Incident Prevention for Mission Critical IT
Resolve AI is an AI-powered AIOps platform that prevents IT incidents before they impact the business. It correlates infrastructure changes with live incidents in real time, delivering explainable, confidence-scored root cause insights that reduce downtime.
END TO END
AI-Driven Preventative IT Intelligence
By combining real-time telemetry with historical patterns, the platform identifies high-risk changes and probable failure points before they cascade into critical incidents.
VMs, Kubernetes, network configs, cloud services
Infrastructure changes
Application releases and CI/CD deployments
Incident tickets and historical change data
Service dependencies and system interconnectivity
SHG SOLUTIONS
CompliAI Platform
A unified platform enabling organizations to meet EU AI Act and broader regulatory requirements. Designed to simplify compliance, ensure audit-readiness, and maintain trust.
Risk assessment reports & obligations
Structured PDF/JSON generation and management.
Immutable audit trails and real-time oversight of AI operations.
Support for conformity assessment process with EU declaration of conformity
Streamlined registration and reporting to EU databases.
How Resolve AI Works
Technical overview
Multi-Source Data Ingestion
Integrates directly with ITSM platforms (e.g., ServiceNow), change management systems, monitoring tools, and cloud providers. Supports ingestion of incident and change data, deployment metadata, infrastructure telemetry, and log streams.
Hybrid Correlation Engine
Resolve AI combines deterministic multi-factor scoring, semantic NLP modeling, and temporal correlation analysis to identify relationships between infrastructure changes and service degradation. It enhances this with explainable, confidence-scored AI reasoning that delivers clear root cause insights backed by evidence.
Predictive Impact Modeling
Using historical incident-change relationships and continuous feedback loops, Resolve AI: Flags high-risk infrastructure changes before production impact, Identifies vulnerable application-service dependencies, Predicts probable service degradation scenarios, Reduces false positives via confidence scoring
Continuous Learning Loop
Engineer feedback continuously refines model accuracy and weighting, improving predictive precision over time, while optional automated remediation accelerates recovery workflows. Resolve AI delivers AI-powered root cause analysis, predictive incident prevention, real-time correlation, and secure, integration-first deployment across on-prem, cloud, or hybrid environments.
Readiness Check
Assess gaps, classify risks, and benchmark compliance maturity.
Strategic Roadmap
Build a clear plan to meet EU deadlines and embed Responsible AI.
Controls & Frameworks
Design governance, risk, and compliance controls to ensure trust and oversight.
Training & Enablement
Equip leaders and teams with the knowledge to turn compliance into a growth driver.
Advanced AI Ops for Preventative IT
Resolve AI is SHG’s enterprise AI Ops platform that predicts, correlates, and prevents IT incidents
across applications and infrastructure before they escalate into outages.
%20-%20Light.webp)
Means for Your Business
We offer a wide array of custom development services tailored to fit your business's specific needs
Faster Issue Resolution
We offer a wide array of custom development services tailored to fit your business's specific needs. Whether you're looking for a full-scale enterprise application or a niche tool to address a unique challenge, we’ve got you covered.
Fewer False Alarms
We offer a wide array of custom development services tailored to fit your business's specific needs. Whether you're looking for a full-scale enterprise application or a niche tool to address a unique challenge, we’ve got you covered.
Proactive Risk Prevention
We offer a wide array of custom development services tailored to fit your business's specific needs. Whether you're looking for a full-scale enterprise application or a niche tool to address a unique challenge, we’ve got you covered.
Protect Revenue & Reputation
We offer a wide array of custom development services tailored to fit your business's specific needs. Whether you're looking for a full-scale enterprise application or a niche tool to address a unique challenge, we’ve got you covered.
Maximize Existing Investments
We offer a wide array of custom development services tailored to fit your business's specific needs. Whether you're looking for a full-scale enterprise application or a niche tool to address a unique challenge, we’ve got you covered.
.webp)
Reactive to
PREVENTATIVE AI
Correlate infrastructure changes, analyze application impact.
Modern IT demands more than alerts.
FAQ
Al Powered Predictive Incident Prevention FAQs
Everything you need to know about Al Powered Predictive Incident Prevention, from integration and security to predictive capabilities and AI-driven insights.
Al Powered Predictive Incident Prevention is a single-tenant SaaS platform that correlates IT incidents with infrastructure changes. It combines deterministic scoring and LLM reasoning to reduce MTTR, minimize false escalations, and continuously improve from analyst feedback.
(MTTR)?
The platform automatically analyzes incidents in real time, identifies likely root causes using AI, and suggests actionable recommendations, enabling faster resolution.
ITSM tools?
Yes, Al Powered Predictive Incident Prevention supports direct plug-ins with ServiceNow, monitoring tools, and other ITSM platforms for seamless data ingestion and workflow integration.
Al Powered Predictive Incident Prevention analyzes infrastructure changes and historical incident patterns to predict high-impact incidents across servers, applications, cloud resources, and networks.
By combining weighted scoring with AI reasoning and continuous analyst feedback, Al Powered Predictive Incident Prevention significantly reduces false positives, allowing IT teams to focus on critical issues.
Yes, it uses a single-tenant architecture, ensuring data isolation, security, and scalability across on-premise, cloud, or hybrid environments.
Absolutely. The platform continuously learns from confirmed root causes and analyst feedback to refine predictions and recommendations.
Yes, it integrates with CMDBs, Git/CI pipelines, and other enterprise systems to ensure all relevant operational data is analyzed.
Al Powered Predictive Incident Prevention delivers value immediately, with AI-backed insights into incidents and changes visible from day one, and predictive capabilities improving over time.
Didn't find what you're looking for?