SHG SOLUTIONS
AI Powered Predictive Incident Prevention
An AI-Powered SaaS Platform for Intelligent Change Impact Analysis & Predictive Incident Prevention
AI Powered Predictive Incident Prevention is a single-tenant SaaS platform designed to correlate IT incidents with recent infrastructure changes from ITSM tools like ServiceNow.
By combining deterministic scoring (16 weighted factors) with LLM reasoning, the platform provides explainable AI recommendations that:
Reduce mean time to resolution (MTTR).
Minimize false escalations.
Continuously learn from analyst feedback to improve accuracy over time.
Enhance proactive decision-making by identifying potential issues before they impact business operations.
SHG SOLUTIONS
The Problem We Solve
Modern IT teams face growing incident backlogs and inefficient workflows due to outdated tools and manual processes. Key challenges include:
Root cause analysis is time-consuming, extending MTTR.
Slow Incident Resolution
High Volume & Noise
Inefficient Decision-Making
SHG SOLUTIONS
The Problem We Solve
Modern IT teams face growing incident backlogs and inefficient workflows due to outdated tools and manual processes. Key challenges include:
Root cause analysis is time-consuming, extending MTTR.
Engineers are overwhelmed by false positives and non-critical incidents.
Lack of real-time insights delays response and impacts productivity.
SaaS Model Overview
Flexible Hosting Options
On-premise, cloud, or hybrid-cloud deployment.
Single-Tenant Architecture
Secure, scalable environment for each customer.
Integration-First
Direct plug-ins with ServiceNow and other ITSM tools.
Always Up-to-Date
Continuous AI learning ensures the system evolves with your IT environment.
How AI Ops Works
Al Powered Predictive Incident Prevention leverages AIOps methodology to automatically analyze IT incidents and changes, quickly identify root causes, and optimize IT operations.
Real-Time Monitoring
Semantic & Temporal Analysis
Continuous Learning
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Benefits of Al Powered Predictive Incident Prevention
Smarter IT operations, fewer incidents.
Faster MTTR & Reduced Noise
Resolve incidents quickly while minimizing false alerts and non-critical escalations.
Data-Driven Decisions
Make informed operational choices with AI-backed insights.
Continuous Improvement
The system learns and evolves with each interaction, improving accuracy over time.
Seamless Integration
Works effortlessly with your existing ITSM ecosystem for smooth adoption.
Real-World Impact of Al Powered Predictive Incident
How organizations reduce downtime, optimize IT workflows, and prevent incidents before they occur.
Partner
with shg
Predict Incidents Before They Happen
Gain visibility into change impact, reduce operational downtime, and optimize IT team efficiency.
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Get proactive protection and informed defense against evolving threats.
FAQ
Al Powered Predictive Incident Prevention FAQs
Everything you need to know about Al Powered Predictive Incident Prevention, from integration and security to predictive capabilities and AI-driven insights.
Al Powered Predictive Incident Prevention is a single-tenant SaaS platform that correlates IT incidents with infrastructure changes. It combines deterministic scoring and LLM reasoning to reduce MTTR, minimize false escalations, and continuously improve from analyst feedback.
The platform automatically analyzes incidents in real time, identifies likely root causes using AI, and suggests actionable recommendations, enabling faster resolution.
Yes, Al Powered Predictive Incident Prevention supports direct plug-ins with ServiceNow, monitoring tools, and other ITSM platforms for seamless data ingestion and workflow integration.
Al Powered Predictive Incident Prevention analyzes infrastructure changes and historical incident patterns to predict high-impact incidents across servers, applications, cloud resources, and networks.
By combining weighted scoring with AI reasoning and continuous analyst feedback, Al Powered Predictive Incident Prevention significantly reduces false positives, allowing IT teams to focus on critical issues.
Yes, it uses a single-tenant architecture, ensuring data isolation, security, and scalability across on-premise, cloud, or hybrid environments.
Absolutely. The platform continuously learns from confirmed root causes and analyst feedback to refine predictions and recommendations.
Yes, it integrates with CMDBs, Git/CI pipelines, and other enterprise systems to ensure all relevant operational data is analyzed.
Al Powered Predictive Incident Prevention delivers value immediately, with AI-backed insights into incidents and changes visible from day one, and predictive capabilities improving over time.
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